Terms of service

Welcome to DiLo PARFUMS. These Terms and Conditions ("Terms") govern your access to and use of our website, including any purchases made through the site (the "Site").

This Site is owned and operated by DiLo PARFUMS LLC, a Texas limited liability company ("DiLo PARFUMS," "we," "us," or "our"). By accessing or using this Site, or by placing an order, you agree to be bound by these Terms. If you do not agree, do not use the Site.

1. General Information

  • Company Name: DiLo PARFUMS LLC

  • Email: diloparfumsllc@gmail.com

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective upon posting to the Site. Your continued use of the Site after changes are posted constitutes your acceptance of those changes.

2. Eligibility and Use of the Site

By using this Site, you represent that you are at least the age of majority in your state or territory of residence, or that you are using the Site with the involvement and consent of a parent or legal guardian.

You agree not to use the Site:

  • For any unlawful purpose or to violate any law or regulation.

  • To place false, speculative, or fraudulent orders.

  • To misuse coupons, promotions, or referral programs.

  • To interfere with the Site's security or operation.

  • To scrape, copy, reproduce, distribute, or exploit Site content without authorization.

  • To submit false non-delivery claims, false damage claims, or abusive chargebacks.

We reserve the right to refuse service, limit access, cancel orders, or block accounts at our discretion if we suspect fraud, abuse, misconduct, or a violation of these Terms.

3. Product Information, Authenticity, Samples, & Decants

DiLo PARFUMS sells authentic fragrance products, consisting of samples and decants independently rebottled by DiLo PARFUMS from lawfully acquired original manufacturer bottles.

  • Decant Notice: Unless a product listing explicitly states that the item is a full retail bottle, customers are purchasing only the specific sample or decant size selected on the product page.

  • Imagery Reference: Product images may display the original retail bottle, branded product imagery, or representative packaging for fragrance identification and reference purposes only. Such images may not represent the exact container, atomizer, label, or packaging that the customer will receive.

  • Packaging Variations: Samples and decants are hand-filled into non-original containers selected by DiLo PARFUMS. Container style, label style, cap style, atomizer style, and cosmetic appearance may vary. Minor differences in bottle style, cap style, label placement, atomizer type, fill appearance, headspace, or packaging do not constitute defects.

  • Scent Variance: Fragrance performance, longevity, projection, and scent perception vary based on individual skin chemistry, environment, storage, and usage. We do not guarantee a particular scent experience, wear time, or personal preference outcome.

4. Product Availability and Descriptions

We strive to provide accurate descriptions, pricing, imagery, and availability information. However, we do not warrant that product descriptions, pricing, images, inventory counts, or other content on the Site are complete, accurate, current, or error-free.

We reserve the right to:

  • Correct any errors, inaccuracies, or omissions.

  • Change or update information without notice.

  • Limit quantities or discontinue products at any time.

  • Cancel any order arising from pricing, inventory, typographical, technical, or system errors.

💳 If an order is canceled after payment has been made, we will issue an appropriate refund of the amount paid.

5. Pricing, Payment, and Taxes

All prices displayed on the Site are in U.S. Dollars unless otherwise stated. Prices are subject to change without notice. Customers are responsible for paying all applicable taxes, shipping charges, and other governmental charges associated with their orders.

We reserve the right to refuse or cancel any order if payment cannot be processed, billing information cannot be verified, inventory is unavailable, fraud is suspected, or a pricing/system error occurred.

6. Orders and Acceptance

Your order is an offer to purchase. We may accept, reject, limit, or cancel any order at our discretion, including after an order confirmation has been sent.

Reasons for cancellations or holds include, but are not limited to: suspected fraud, inability to verify billing/shipping info, reseller activity, duplicate orders, suspicious patterns, inventory issues, or shipping restrictions. If we request verification and do not receive a timely response, we may cancel the order and refund the payment.

7. Fraud Prevention and Order Verification

To protect our business and customers, we may require additional verification for certain orders. This may include billing/shipping address verification, ID verification, phone or email confirmation, or signature confirmation upon delivery.

Failure to comply with a verification request within a reasonable timeline may result in the cancellation of the order.

8. Shipping and Delivery

Shipping and processing times shown on the Site are estimates only and are not guaranteed. We are not responsible for delays caused by carriers (such as USPS), customs, severe weather, force majeure events, inaccurate customer information, or events outside our reasonable control.

Risk of loss and title transfer to the customer to the extent permitted by applicable law once the order is tendered to the carrier. Please review our full Shipping Policy for additional terms.

9. Accuracy of Shipping Information

Customers are solely responsible for providing accurate shipping and billing information at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

If a package is returned due to address issues, failed delivery attempts, refusal, or non-collection, the customer may be required to pay additional shipping fees before reshipment, or we may deduct applicable shipping and handling costs from any eligible refund.

10. Cancellations, Returns, Exchanges, and Refunds

Please review our Returns, Exchanges, and Cancellations Policy before purchasing.

🚫 All Sales Are Final: Due to the custom, hand-poured, and hygienic nature of fragrance decants, all products sold on this Site are final sale and cannot be returned, exchanged, or canceled.

11. Delivered Packages and Claims

A package marked "Delivered" by the shipping carrier is presumed delivered unless there is clear evidence to the contrary. We are not responsible for theft, loss after delivery, insecure delivery locations (such as shared mailrooms or parcel lockers), forwarding services, or package interception once delivery is confirmed.

False non-delivery claims, false damage claims, or fraudulent refund requests will be contested vigorously using product-page disclosures, checkout logs, shipment weights, tracking records, and internal fulfillment evidence.

12. Intellectual Property

All content on the Site—including text, graphics, images, logos, product descriptions, layouts, and branding—is owned by or licensed to DiLo PARFUMS and is protected by intellectual property laws. No content may be copied, reproduced, or exploited without our prior written permission.

Third-Party Trademarks: All third-party trademarks, brand names, bottle designs, fragrance names, and logos referenced on the Site are the property of their respective owners and are used strictly for fragrance identification and reference purposes. DiLo PARFUMS is not affiliated with, endorsed by, or sponsored by any fragrance brand unless explicitly stated.

13. User Content and Reviews

If you submit reviews, comments, testimonials, or photos to us, you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, publish, display, and distribute such content for promotional and marketing purposes. You represent that any content you submit is truthful, accurate, and does not violate third-party rights.

14. Electronic Communications

By providing your email address or mobile number, you consent to receive transactional communications from us regarding your account, order, shipment, and verification requests. If you separately opt into marketing emails or SMS, you also consent to receive promotional communications. You may opt out of marketing messages at any time via the unsubscribe links or by replying STOP.

15. Disclaimer of Warranties

To the fullest extent permitted by law, the Site and all products offered through it are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or secure.

16. Limitation of Liability

To the fullest extent permitted by law, DiLo PARFUMS LLC, and our officers, owners, employees, or suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Site or purchase of products. Our total liability arising out of any claim shall not exceed the amount actually paid by the customer for the specific product giving rise to the claim.

17. Indemnification

You agree to indemnify, defend, and hold harmless DiLo PARFUMS LLC and our affiliates, officers, and employees from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your breach of these Terms, misuse of the Site, violation of law, or fraudulent conduct/abusive chargeback activity.

18. Governing Law

These Terms and any dispute arising from or relating to the Site, any order, or these Terms shall be governed by and construed under the laws of the State of Texas, without regard to conflict of law principles.

19. Dispute Resolution; Arbitration; Class Action Waiver

Before filing any formal claim, the parties agree to first attempt to resolve the dispute informally. To begin this process, you must send written notice of the dispute to diloparfumsllc@gmail.com.

If the dispute is not resolved within 30 days, either party may pursue the claim in small claims court if eligible, or through binding individual arbitration.

⚖️ Class Action Waiver: To the fullest extent permitted by law, all proceedings will be conducted on an individual basis only. Class actions, class arbitrations, consolidated proceedings, and representative actions are expressly waived.

20. Severability & Entire Agreement

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity of the remaining provisions. These Terms, along with our Shipping and Return policies, constitute the entire agreement between you and DiLo PARFUMS LLC.

21. Contact Information

If you have any questions about these Terms, please contact us at:

  • Email: diloparfumsllc@gmail.com

Last updated: 06/2026