Shipping policy

At DiLo PARFUMS, we work hard to process and ship your orders as quickly and accurately as possible. Please read this Shipping Policy carefully before placing your order.

1. Order Processing Time

  • Standard Timeline: Most orders are processed within 2 to 3 business days after payment is received.

  • Peak Periods: During high-volume periods, launches, holidays, promotions, or other busy times, processing may take 4 to 5 business days or longer.

  • Estimates Only: Processing times are estimates only and are not guaranteed.

  • Delays: Orders may require additional processing time for fraud review, order verification, payment review, address confirmation, carrier interruptions, inventory review, operational delays, or force majeure events.

📦 Note: Orders are considered shipped once they are handed to the shipping carrier and have begun carrier processing.

2. Shipping Methods & Transit Times

Shipping options and estimated transit times are shown at checkout when available. Transit times are carrier estimates only and are not guaranteed unless expressly stated otherwise.

We are not responsible for shipping delays caused by:

  • USPS or carrier service interruptions

  • Severe weather or natural disasters

  • Customs delays or holidays

  • Incorrect addresses or failed delivery attempts

  • Package theft or other events outside our control

3. Shipping Charges

  • Shipping charges are calculated at checkout unless a free shipping promotion or flat-rate shipping offer is applied.

  • Original shipping charges are non-refundable except where required by law or where we determine otherwise in our sole discretion.

4. Shipping Address Accuracy

Customers are solely responsible for providing a complete and accurate shipping address at checkout. We are not responsible for packages sent to an incorrect or incomplete address provided by the customer.

If an order is returned to us due to an incorrect/incomplete address, refusal, failed delivery attempts, or non-collection, we may require payment of additional shipping charges before reshipping the order. Any refund for returned packages may be reduced by applicable shipping, handling, return shipping, and processing costs.

5. Geographic Restrictions

  • Domestic Shipping: We only ship to the United States (US) and Puerto Rico (PR).

  • International Shipping: We do not offer international shipping at this time.

6. Delivered Packages

A package marked "Delivered" by the carrier is presumed delivered unless there is clear evidence to the contrary.

We are not responsible for:

  • Package theft after delivery.

  • Deliveries made to mailrooms, lockers, front desks, apartment offices, parcel lockers, or other delivery points designated by the carrier or property management.

  • Incorrect delivery instructions provided by the customer.

  • Forwarding or rerouting services.

At our discretion, we may assist customers with carrier claims or package investigations, but we do not guarantee refunds or replacements for carrier-confirmed delivered packages.

7. Lost, Delayed, or Missing Packages

If your package appears delayed, please allow reasonable carrier processing time. If a package is missing or has not moved in transit, please contact us at diloparfumsllc@gmail.com.

To assist you, we may ask for:

  • Your order number

  • Confirmation of your shipping address

  • The tracking number and any relevant delivery details

We may, at our discretion, assist in opening a carrier claim or conducting an investigation. Any replacement, refund, or store credit will be determined based on the facts of the case, our internal records, carrier records, and applicable law.

8. Incorrect, Damaged, or Incomplete Orders

⚠️ CRITICAL TIME SENSITIVITY: If you believe your order was received damaged, incomplete, or incorrect, you must contact us within 5 calendar days of delivery at diloparfumsllc@gmail.com.

Your message must include:

  1. Your order number

  2. A description of the issue

  3. Clear photos of the outer shipping box

  4. Clear photos of the shipping label

  5. Clear photos of the packing materials

  6. Clear photos of all items/decants received

Failure to provide timely notice and sufficient supporting evidence may affect our ability to review the claim. We reserve the right to determine the appropriate resolution (replacement, store credit, refund, or denial).

9. Shipping Restrictions & Refused Orders

We reserve the right to refuse, cancel, or delay any order due to shipping restrictions, legal restrictions, carrier limitations, address issues, fraud concerns, safety concerns, or hazardous materials compliance issues (including postal regulations regarding alcohol-based liquid fragrances).

If a shipment is refused or returned to sender, any refund may be reduced by original shipping charges, return shipping charges, handling costs, and applicable restocking fees.

10. Contact Us

If you have any questions regarding your shipment, please reach out to us:

  • Email: diloparfumsllc@gmail.com

Last updated: 06/2026