Refund policy

🚫 All Sales Are Final

Due to the cosmetic, customized, and made-to-order nature of hand-poured fragrance decants—and to strictly maintain hygienic and quality control standards—we cannot accept returns or exchanges for any reason.

This includes, but is not limited to, returns based on:

• Personal scent preferences

• "Blind buy" dissatisfaction

• Performance, longevity, or skin chemistry variations

We highly recommend purchasing smaller sample sizes first to test a fragrance before committing to larger decants.

🛑 Cancellations

Once an order is placed, it immediately enters our queue for fulfillment and allocation. Therefore, orders cannot be canceled, amended, or modified after checkout. Please review your cart, shipping details, and contact information carefully before finalizing your purchase.

📦 Damaged, Incorrect, or Missing Items

While all sales are final, we want to ensure you receive exactly what you ordered in perfect condition. If your order arrives damaged during transit, incorrect, or incomplete, please refer immediately to Section 8 of our Shipping Policy to submit a claim.

⚠️ Reminder: You must contact us at diloparfumsllc@gmail.com within 5 calendar days of delivery with your order number and all required photographic evidence (outer box, shipping label, packing materials, and items received) for your claim to be reviewed.

📧 Contact Us

If you have any questions regarding our policy before making a purchase, please reach out to us:

• Email: diloparfumsllc@gmail.com

Last updated: 06/2026